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A. Make sure that you installed the device driver for the webcam on your PC. Your webcam probably came with installation software which also includes the device driver.
B. Also check for any other program using the webcam such as online messenger. A webcam can be used by one program at a time.

Yes, you can import the series of photos from your digital camera or hard drive into Claymation Studio. Simply right-click on Storyboard and select 'Import image file(s)', browse, and select the images that you want to import.

If you are experiencing difficulty installing the USB TV Capture Card, please click HERE to download the updated driver installer for the USB TV Capture Box. The driver installer will install the files required to use the USB TV Capture Box. For additional assistance on how to install the driver, please contact our technical support team (support.es@honestech.com)

This is due to an incompatibility between service pack 3 and the device driver for the NW03 capture device on your install CD. We have released a new driver for the NW03 device that is compatible with service pack 3. Please verify that the model number of your device is NW03 and then click HERE to download the new driver.

It can be located by doing the following:

1. Insert the disc labeled VHS to DVD 3.0 Deluxe.
2. If the auto install program begins just cancel it.
3. Open "My Computer" by either the icon on desktop or by start->My Computer.
4. Right Click the icon with the CD drive labeled VHStoDVD3Deluxe.
5. Click "Explore"
6. Double Click on the Device Driver folder.
7. Double Click on the PnP folder.
8. The file stkAmini.sys is located in this folder.
9. File Path X:\Device driver\PnP - where X is the drive letter of your CD/DVD Drive

Please send an email to support.es@honestech.com

Neither, the VHS to DVD software installer will prompt you to connect the device near the end of the installation process. Please wait to be prompted before connecting the capture box.

This is an indication that your USB TV capture box driver is corrupted. We recommend that you remove and reinstall the Capture device driver following the steps below:

1. Unplug the USB 2.0 TV BOX
2. Go to add/remove programs (start->control panel->add/remove programs), select the USB 2.0 TV BOX (If present), and choose to remove it.
3. Download the latest driver from the following web link, making sure to select the appropriate driver for your model/version of the USB TV Box. http://es.honestech.com/main/DriverUpdates.asp
4. Install the driver
5. Plug the USB 2.0 TV BOX into a different USB port

Due to the increasing driver installations for Microsoft Windows products and software, it is possible that a driver conflict may exist between the capture box and other devices that may be installed on your computer. In the event that the above steps do not resolve your issue, please contact our support staff.

You can register your product registration key by choosing the Advanced mode, clicking on the 'question mark'(?) in the upper right corner and selecting 'Register product registration key'

Some customers have reported receiving the above error or similar, when trying to burn a DVD after recording using VHS to DVD.

A failed burn can be a symptom of several different issues.

In an effort to cover every possibility, we recommend you follow the steps listed below:

1. Remove any Video_TS folders or files found in your Capture folder - C:\Program Files\honestech VHS to DVD Deluxe\Capture
2. Check for DVD drive hardware/firmware updates from the manufacturer's website.
   Optical drive (CD/DVD ROM/Writer) manufacturers are constantly updating their firmware and/or drivers to make their hardware compatible with various media (blank CD/DVDs) from various manufacturers.
3. Try burning with a different brand of DVD media(discs), a different format(+R or -R), and also different speed(4x, 8x, 16x etc..).
   Many DVD burners are limited to using certain DVD formats and disc speeds, you may need to check you manual, box or manufacturer's website for exact specifications.
4. Set a slower burn speed on your burner if possible, or use the Advanced mode of VHS to DVD to change the burn speed prior to burning.

Yes, VHS to DVD will allow you to import almost any type of video as long as you are able to connect the video playing device to your computer, using a video capture card or our USB 2.0 capture box.
If using our USB 2.0 capture box, you will need to connect via RCA (phono) or S-Video connectors.

If you are using the Advanced mode, VHS to DVD will store all video files to the following default directory :
C:\Documents and Settings\(user account)\My Documents\VHS to DVD\
This location can be customized by changing the 'Output Folder' setting.

The One Touch Easy Wizard mode captures video to a temporary storage folder which is emptied upon completion of each recording.

This indicates a possible USB problem. Please follow the steps below to correctly identify the USB version installed on your computer:

1. Click the Start button and select 'Run'
2. Type devmgmt.msc and click OK
3. Click on the "+" next to Universal Serial Bus controllers
4. Look to see if any of the controllers listed include the word "Enhanced" or "2.0".

If you do not see the word "Enhanced" or "2.0" listed, this would indicate that your computer does not have USB 2.0. VHS to DVD requires USB 2.0 for proper video transfer. To correct this issue a USB 2.0 PCI card will need to be installed in your computer.

If you do see "Enhanced" or "2.0", please make sure you have your USB 2.0 capture device connected directly to your computer and not through a USB hub.

Also make sure to have your USB 2.0 capture device connected directly to your computer and not through a USB hub.

VHS to DVD is dependent on video codec for proper video recording and playback. Please verify you have latest video codec that comes with Windows XP and Windows Media Player.

Depending on your computers CPU speed, lowering the quality settings and/or adjusting the resolution settings in the Advanced mode can also help to prevent dropped frames.

Your product/serial key should be located on front or back of the CD jewel case that the software CD shipped in.

If you are experiencing this issue, please contact our technical support staff via our support email address.

Generally copyright protection error messages will be displayed when a user tries to copy commercially sold video tapes. The signal is sent from the hardware driver to the software application. When a user tries to record data with the copy protection signal in it, the error message will be displayed. However, we have noticed that certain VCR or camcorders send out this signal regardless of whether it actually contains MacroVision Copy Protection signal.

If you see the error message even when you are using your personal tapes, please contact our Customer Service for support.

You can either contacts us by email or phone (product registration required).

1. Please check your video and audio devices. If both devices don't work normally, you cannot record.
2. If both devices work well, then one of your device is not supported by our program. Please check from the support device list.

Unfortunately, our product does not support ATI All-In-Wonder TV Card yet.
A new patch which supports ATI All-in-Wonder TV Card will be coming soon.

I think your audio cables are connected directly to the sound card (Line-In) instead to the capture card.
Make sure your audio cables connected to Line-in on the capture card.
You will get good autio.

Please download and copy to the program folder the following dll file.
http://www.marcpeters.co.uk/cpuinf32.dll

You may find good information from the following site.
http://www.marcpeters.co.uk/videoeditingforum/software131.htm

No you can't

This honestech Video Editor 6.0 doesn't have a function fading up and down the audio volume smoothly.
You may do this manually by changing the audio volume frame by frame.
We will think of adding this function in the next upgrade.

The maximum size of an AVI file that can be captured in Microsoft Windows is limited to 2 gigabyte (It could be smaller depending on your OS version). Thus, in order to capture an AVI file larger than 2GB, it is necessary to divide it into smaller AVI files. Each smaller AVI file is then converted into an MPEG file. The newly created (and compressed) MPEG files can be combined using DOS Copy command. For example, in order to consolidate the files sample1.mpg, sample2.mpg and sample3.mpg into a file called sum.mpg , you would do the following in DOS:

C:\>COPY /b sample1.mpg+sample2.mpg+sample3.mpg sum.mpg

With the above command, the MPEG files will be easily consolidated into one file whose playing order is sample1.mpg, sample2.mpg and sample3.mpg. But using DOS command is inconvenient. Video Splitter & Joiner or Video Editor provides flexible editing methods including easy consolidation of multiple MPEG files into one MPEG file.

When monophonic audio file (mono audio file) is selected, the error occurs. You must select stereophonic audio file (stereo audio file) instead.

In VCD made by Burn DVD, menu selection is not working perfectly.

Turn off PBC (Playback Control) Function on your player, and select a menu using the number pad of the remote control.

This sometimes occurs when Matrix Mixer is installed in the system. In this situation, MPEG Encoder 5.0 can encode correctly when audio is in stereo setting. MPEG Encoder 5.0 users have to specify "2" on the registry key.

"HKEY_CURRENT_USER -> Software -> MatrixMixer -> preset -> _default -> mode"
The honestech MPEG Encoder 6.0 version automatically puts the audio in stereo setting.

Usually low version of DivX codec makes this problem. Installation of newest DivX may fix it.

Some codec makes this problem. Typically, it is DivXG400 that makes it. MPEG Encoder 5.0 users may fix it by following the steps below.

1. Go to edit mode by click edit button in the option dialog.
2. Then click "+" button in the middle of the option window (this button is the video effect button).
3. Select "Invert" filter in the effect list.
4. Start encoding action.

The honestech MPEG Encoder 6.0 version has an "Upside down" option under the output edit control in the option dialog.

You can see the message when your computer has no capture devices such as TV Card or PC camera.
If you have capture devices but you can still see the message, please let us know the h/w device information and your computer environment.

You should check the following items Step-by-step.

1. You must correctly connect the Line-out jack of TV capture device and Line-in jack of sound-card.
2. To control the Sound-card's property, you can open the "Volume Control" program through Volume Icon on the taskbar or Control panel of Start Menu.
3. If you open the "Volume Control" successfully, Please select the "Properties" on the "Options" menu.
4. In the Volume control box, select the "Playback" category and select the Line-in items on the control box below it.
   Then click the "OK" button.
5. When you return to "Volume Control" again, you can see the Line-in item.

If Line-in property has a "Select", you should select that item.
If Line-in property has a "Mute", you should not select that item.

In Photo DVD 2.0
In "Burning" Menu (Last Stage), you can select the output video format (VCD, SVCD, Mini-DVD, DVD).
If you choose VCD, SVCD or Mini-DVD, you need to insert a blank CD media.
If you choose DVD, you need to insert a blank DVD media.

In Burn DVD 3.0
In "Adding Files" Menu (First Stage), you can select the output video format (VCD, SVCD, DVD) and data CD.
If you choose VCD, SVCD or data CD, you need to insert a blank CD media.
If you choose DVD, you need to insert a blank DVD media.

First, you need hardware that can capture video images. Popular video devices through which video can be obtained are a video capture card, a TV turner card, PC camera, or a digital camcorder connected to IEEE 1394 ("Firewire") port. You can connect your TV cable line, TV antenna, VCR, or analog camcorder to a capture card or TV turner card. Video capture come in 2 forms: PCI card or USB. (Most PC cameras are USB based.) With one of the above pieces of hardware, you can capture video images and turn them into AVI files using software that comes with the hardware.

The main problem with an AVI file is its huge file size. Even as little as several minutes of AVI encoding requires a very large hard disk. The better solution is to compress AVI files into an MPEG format. The program used to do this is called "honestech MPEG Encoder 4.0" It has the advantage of greatly reducing the file size without compromising image quality. For example, it is possible to compress an AVI file into MPEG format, reducing it to 1/20th of its original size!

AVI stands for Audio Video Interleaving. It is not a definition on compression but a rule on file formatting. It is primarily used with the Microsoft Windows operating systems.

Its main problem is its huge file size. Therefore several companies have developed their own procedure for compressing AVI files. MJPEG, Cinepark, and Indeo from Intel are some of the popular methods used to compress AVI files. They use the "intracoding" method for compression and are widely used to edit video images frame by frame. But they are inferior to MPEG in terms of compression ratio, image quality and compatibility.

MPEG is an abbreviation of Moving Picture Experts Group, one of the international standard organizations. MPEG is a rule concerning file format and compression method. Since it is an international standard, it is compatible with several operating systems including Windows. Many consumer devices such as CD player and DVD player support MPEG-1 and MPEG-2 formats. This makes MPEG easy to use. The MPEG compression ratio is very high because it uses intercoding, a superior compression technique to intracoding.

The MPG file format is clearly the winner. It has the highest image quality and smallest file size. MPG uses high efficiency compressing algorithms to shrink files while maintaining the highest image quality. In general, an MPG file size is smaller than that of a compressed or uncompressed AVI file. MOV and QT file formats are full motion video standards used by Apple operating systems. Their file size is not much different from that of AVI. Finally, RealPlayer uses a file format called Real Media (RM). Its compression ratio is much higher than the file types mentioned above but suffers from poor image quality.

Since the AVI format does not have a universal standard, it can use different compression methods ? some of which cannot be processed into MPEG. This is true not only with "honestech MPEG Encoder" but also with most of other MPEG encoder products. Therefore, if the file is not in a generally used AVI format, it might be impossible to convert it to MPEG.

Note: If you encounter the message "input avi audio must be uncompressed PCM!" , it means that the AVI file should not contain compressed audio. honestech MPEG Encoder can handle uncompressed 8- or 16-bit PCM audio sampled at 11.025, 16, 22.05, 24, 32, 44.1, or 48 kHz.

Honest MPEG Encoder can accept uncompressed 8- or 16-bit PCM audio sampled at 11.025, 22.05, 32, 44.1, or 48 kHz

VCD means Video CD. Process the following steps to create and use VCD:

1. Prepare an AVI file whose screen size is either 320*240 or 352*240.
2. Convert the AVI file into MPEG file by selecting "Video CD" profile in honestech MPEG Encoder.
3. Create VCD from the generated MPEG file using CD recording utility program that comes with CD burner on your PC.
4. IPlay the VCD on CD player either connected to your TV or PC.

1. Make sure the video image capture hardware such as a TV card or a capture card is well connected.
2. Open "Sound and Multimedia" in "Control Panel" .
3. Make sure the volume is not muted in "Volume Control" .
4. Make sure the correct audio input source is selected in "Recording Control" .

1. Connect camcorder's audio and video output connector to capture card.
2. Start honestech MPEG Recorder and select "Composite" or "S-Video" as video source depending on where video output connector is plugged-in.
3. Set video standard appropriately (NTSC or PAL) in "Option" => "Video Source" dialog box.
4. Turn on and play camcorder.
5. Click "Recording" button in honestech MPEG Recorder